Overview

This Refund Policy outlines the terms and conditions for refunds related to purchases made through the PlastiLess iOS application. All purchases are processed through the Apple App Store and are subject to Apple's refund policies.

Apple App Store Refunds

Since all purchases are made through the Apple App Store, Apple controls the refund process. We do not have direct access to process refunds for App Store purchases.

How to Request a Refund from Apple

1. Through the App Store:
   • Open the App Store app on your iOS device
   • Tap your profile icon at the top right
   • Tap "Purchase History"
   • Find the purchase and tap "Report a Problem"
2. Through Apple's Website:
   • Visit reportaproblem.apple.com
   • Sign in with your Apple ID
   • Find the purchase and select "Request a refund"
   • Choose your reason and submit the request
3. Contact Apple Support:
   • Visit Apple Support
   • Choose "Billing & Subscriptions"
   • Follow the prompts to contact Apple directly

Refund Eligibility

Refund eligibility is determined by Apple according to their terms and conditions. Generally, you may be eligible for a refund if:

• You were charged for an app you didn't purchase
• The app doesn't work as expected and can't be fixed
• You accidentally made a purchase
• You purchased an app that was significantly different from what was described
• You experienced technical issues that prevent the app from functioning

Note: Apple typically does not provide refunds if you simply change your mind about a purchase or if you've used the app extensively.

Subscription Refunds

If our app offers subscription services, the following applies:

Canceling Subscriptions

To cancel a subscription:

1. Open Settings on your iOS device
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find the PlastiLess subscription and tap it
5. Tap "Cancel Subscription"

Subscription Refund Policy

• Subscriptions automatically renew unless canceled at least 24 hours before the current period ends
• Your account will be charged for renewal within 24 hours prior to the end of the current period
• Canceling a subscription stops future billing but does not typically refund the current period
• Refunds for the current subscription period are at Apple's discretion

In-App Purchase Refunds

For any in-app purchases made within the PlastiLess app:

• All transactions are final once completed
• Digital content cannot be returned once downloaded or accessed
• Refunds are subject to Apple's App Store refund policy
• Contact Apple Support for any refund requests

Refund Processing Time

When Apple approves a refund:

• Credit/Debit Cards: 3-5 business days
• Apple ID Credit: Immediately
• Other Payment Methods: Up to 30 days depending on your bank or payment provider

Our Support

While we cannot directly process App Store refunds, we're here to help with any issues you're experiencing with our app:

Before Requesting a Refund

Please contact us first. We may be able to resolve your issue without needing a refund:

• Technical problems or bugs
• Questions about app functionality
• Account or subscription issues
• Feature requests or feedback

How We Can Help

• Troubleshoot technical issues
• Provide guidance on app features
• Assist with account recovery
• Offer alternative solutions

Fraudulent Purchases

If you believe there has been fraudulent activity on your account:

1. Contact Apple Support immediately
2. Report the issue to your bank or credit card company
3. Change your Apple ID password
4. Enable two-factor authentication on your Apple ID

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the app after such changes constitutes acceptance of the updated policy.